phplush Privacy Policy – How We Handle Your Personal Data

1. Who We Are

phplush is an online entertainment platform serving Filipino players across the Philippines, offering sports coverage, casino-style games, and local payment options including GCash, Maya, and Philippine bank transfers. When you register an account or use any feature of the platform, phplush acts as the data controller responsible for your personal information. We are committed to handling your data in a transparent, lawful, and secure manner at all times. This Privacy Policy applies to all users of the phplush website and mobile browser experience. If you have any questions about how your data is managed, you can reach our support team at the contact details provided in the footer of this page.

2. Information We Collect

When you register for a phplush account, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect a copy of a valid government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card. When you make deposits or withdrawals, we collect transaction details including the payment method used, amounts, and timestamps to process your request and maintain accurate financial records. We also collect technical data such as your IP address, device type, browser version, and session activity logs to ensure platform security and improve your experience. If you contact our support team, we retain records of that communication to help resolve your query and improve our service quality.

3. How We Use Your Information

phplush uses your personal data primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and verify your identity in compliance with applicable regulations. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our platform terms or policies. Your data helps us detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players, but this data cannot be used to identify you individually. We do not use your personal information to send unsolicited marketing communications without your explicit consent, and you may withdraw that consent at any time by contacting our support team.

4. Sharing Your Information

phplush does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors for GCash and Maya transactions, identity verification partners, and cloud hosting providers — all of whom are contractually required to protect your data and use it only for the specific purpose we have engaged them for. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are required to do so by applicable law. If phplush undergoes a business restructuring or acquisition, your data may be transferred to the new entity, and you will be notified of any such change in advance. We will never share your data with any party in a way that is inconsistent with this Privacy Policy without first obtaining your consent.

5. Data Retention

We retain your personal information for as long as your phplush account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with applicable anti-money laundering regulations. If you request account closure, we will deactivate your account promptly, but certain data may be retained in archived form as required by law or for the resolution of any outstanding disputes. You may request a summary of the data we hold about you at any time by contacting our support team, and we will respond within a reasonable timeframe. Once the retention period has expired and there is no legal basis to continue holding your data, we will securely delete or anonymise it.

6. How We Protect Your Data

phplush uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. We restrict access to your personal data to authorised personnel only, and all staff who handle player data are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and your data. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your phplush account and to keep your login credentials confidential.

7. Your Rights as a Data Subject

As a Filipino player and data subject, you have the right to access the personal information we hold about you and to request a copy of that data in a readable format. You may also request corrections to any inaccurate or incomplete information in your account at any time through the platform or by contacting our support team. If you believe we are processing your data without a valid legal basis, you have the right to object to that processing and to request that we restrict or delete your data where applicable law permits. You have the right to withdraw any consent you have previously given for the use of your data, without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact the phplush support team using the email address listed in the footer of this page, and we will respond to your request as promptly as possible.

8. Cookies and Tracking

phplush uses cookies and similar technologies to keep you logged in to your account, remember your preferences, and ensure the platform functions correctly on your mobile browser or desktop device. We also use session analytics cookies to understand how players navigate the platform so we can improve the layout, speed, and content of the site for Filipino users. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. We do not use third-party advertising cookies or share your browsing behaviour with external advertising networks. By continuing to use the phplush platform after being informed of our cookie use, you consent to the placement of essential and functional cookies on your device.

9. Changes to This Privacy Policy

phplush may update this Privacy Policy from time to time to reflect changes in our platform, applicable law, or data handling practices. When we make material changes, the updated policy will be published on this page with a revised effective date, and we may notify you by email or through an in-platform message if the changes significantly affect your rights. Your continued use of the phplush platform after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you are always aware of how your personal information is being handled. If you do not agree with any changes to this policy, you should stop using the platform and may request account closure by contacting our support team.